FAQ

What is the shipping policy?

We only ship to customers with addresses within the United States of America. We ship to all 50 states. We do not ship to American territories, such as Puerto Rico. We do not ship internationally. The warehouses that carry our products are located in the USA. Shipping on all orders is free at this time. Handling Time – Customers can expect their order to ship within two business days of order confirmation. Customers can expect their orders to arrive to their address within 2 to 15 business days once their order ships, with the exception of inclement weather.

My order hasn’t shipped. Who do I contact?

Please allow a minimum of 2 business days to pass from the time you have placed your order with us. This allows our team enough time to review your order and prepare for shipment. Once your order has shipped it may take a minimum of 2 business days for it to arrive at your address. If your order has not arrived and it has been a minimum of 6 business days, please be sure to do the following: 1. Check the tracking link that was emailed to you for updates. 2. Check the order confirmation that was emailed to you or log in to your customer account. Then check your shipping address is correct. 3. Email our support team at support@flagshiptoys.com with details for assistance.

My order arrived damaged. Can I return it?

If your order arrived damaged, you may be eligible for a refund. Please contact our support team immediately for assistance at support@flagshiptoys.com You can find details for our return policy at https://flagshiptoys.com/policies/refund-policy

What is the return policy?

Our returns policy is valid for 30 calendar days. Customers are able to return eligible products to receive a refund. All products are not eligible to be returned. We do not offer exchanges. For more details read our refund policy here: https://flagshiptoys.com/policies/refund-policy

My order is defective. Can I return it?

If you believe your order is defective, we encourage you to email our support team with details at support@flagshiptoys.com Our team will work with you to determine the cause of the issue. If the defect is related to a product recall, we will connect you with the manufacturer for further assistance. If the defect is not related to a known recall and we are not able to find a solution to the problem, the customer may be able to return the order for a refund if applicable. Please see our return policy at https://flagshiptoys.com/policies/refund-policy for details.

Where can I find warranty details?

Flagship Toys does not offer a warranty program. Some manufacturers of the products we carry do offer a standard warranty with the purchase of their products. If you would like to learn if your purchase qualifies for a manufacturer warranty, you are welcome to email our support team at support@flagshiptoys.com Or you may contact the manufacturer directly for details.

I received the wrong order. What should I do?

Please be sure to check the order confirmation that was emailed to you. If the items you received do not match with the order confirmation or there are items on the confirmation that were not delivered, please email us at support@flagshiptoys.com for assistance.

How do I contact Flagship Toys?

Customers are welcome to send us an email at support@flagshiptoys.com Customers may also start a live chat with our support team by clicking the chat bubble in the lower right corner of our website. Our support team is available between the hours of 10:00AM - 7:00PM Eastern Standard Time each day.

I have a business proposal. Who do I contact?

Businesses and individuals with business proposals and inquires are welcome to send us an email at support@flagshiptoys.com We also accept business related calls to our business phone at +1 (828) 351 - 9663.

Media Inquires

Media personal are welcome to send us an email at support@flagshiptoys.com or give us a call at +1 (828) 351 - 9663.

What brands does Flagship Toys carry?

We offer new and high quality products that meet our customers’ expectations. Customers are guaranteed to find products from popular toy brands, renowned book publishers, and independent artists.

How does Flagship Toys source product?

Flagship Toys sources products from our authorized distributor located in North America. We also source our products from American based retailers. All products that we carry are authentic and brand new.

Where is Flagship Toys located?

Flagship Toys is an American owned company. Flagship Toys is a Limited Liability Company that is legally registered, licensed, and operated in the state of Georgia. The domain https://www.flagshiptoys.com ,the Flagship Toys Logo, and the Flagship Toys Sailboat Icon is registered and owned by Flagship Toys LLC and the founder, Whitney R. Spann. Flagship Toys is USA tax law compliant. Flagship Toys does not currently operate a brick and mortar retail store. Flagship Toys' operation is solely represented in the e-commerce space at https://www.flagshiptoys.com and our social media channels. Flagship Toys is GDPR compliant.

Is Flagship Toys Hiring?

We often contract short term freelancers. We do not have any long term contractor or career positions available at this time. Visit our blog to keep updated on opportunities: https://flagshiptoys.com/blogs/were-hiring/jobs

Will my order ship or arrive on Thanksgiving, Christmas, or New Years Day?

Orders that are placed 24-48 hours before a major holiday (Labor Day, Thanksgiving, Christmas Eve/Day, New Years Day) may not ship until after the holiday. This is at the discretion of our warehouses which have their own holiday policies. We are not able to speed up shipping. We advise customers to make their purchases in advance of major holidays to ensure their orders arrive as preferred. It is possible your order may ship or arrive on a holiday. Tracking details are emailed to customers within two days of purchase. Please be sure to use your tracking link to check for updates.

Does Flagship Toys offer discounts or coupons?

We strive to sell our products at competitive prices. Prices are subject to change frequently due to the market. However, we will occasionally offer a promotion code that customers can use when placing their order. We announce our promotions on our website, social media channels, and our newsletter.

Can I buy a gift card?

We do not offer gift cards at this time. Please subscribe to our newsletter for possible updates on this.

Does Flagship Toys offer layaway?

We do not have plans for offering a layaway program. We encourage our customers to create an account at https://flagshiptoys.com/account/register and use our Wishlist feature.

Does Flagship Toys have a mobile app?

We do not have a mobile app at this time. Our website is compatible with all mobile browsers. If you experience any trouble with the desktop or mobile versions of our website, please email our support team at support@flagshiptoys.com with details so we may look into the issue right away.

Can I pre-order an item?

We do not accept pre-orders at this time. Please be sure to subscribe to our newsletter for possible updates on this.

How do I unsubscribe from your newsletter?

If you are receiving unwanted newsletters or text messages from us you can select the unsubscribe link at the bottom of the email or text back STOP to cease mobile text message marketing. Please email our support team at support@flagshiptoys.com if you require assistance.

Is my information safe on your website?

We take all precautions to ensure your information is kept safe. Please read our privacy policy at https://flagshiptoys.com/policies/privacy-policy and our terms of service https://flagshiptoys.com/policies/terms-of-service If you have any questions or concerns, please email us at support@flagshiptoys.com

Where can I learn about recalls or report a safety concern?

The United States Consumer Product Safety Commission lists all known recalls on their website at https://www.cpsc.gov/Recalls You can also search for recalls at https://www.recalls.gov Manufacturers are legally responsible for notifying the public of known defects, safety issues, and recalls. You may visit the official website of the product’s manufacturer to learn about the existence of a recall and learn what actions you may need to take. If you have any questions related to product recalls, you are welcome to email our support team at support@flagshitoys.com for assistance. If you would like to report a possible safety issue, please visit https://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.aspx Or contact the product’s manufacturer directly.

Will Flagship Toys alert me if there is a recall?

We are only able to report about confirmed recalls or confirmed safety issues once we learn about them. In this case, we will include this information in our newsletter. It is important that customers opt-in to receiving our newsletter and marketing communications in order to receive this information. Manufactures are legally obligated to inform the public about known safety issues and recalls. We encourage our customers to visit product manufacturers websites for the latest details. Please also see our previous FAQ question “Where can I learn about recalls or report a safety concern?” for more details.

How do I share feedback?

If you would like to share feedback with our team or report a concern, you are welcome to use our Contact Form at https://flagshiptoys.com/pages/help or send us an email at support@flagshiptoys.com If you would like to leave a product review, please use the Customer Reviews form located on the webpage of the item you purchased.

Can I suggest a product?

You sure can! We are always open to receiving product suggestions. Please use our contact form at https://flagshiptoys.com/pages/help

Does Flagship Toys manufacture products or offer its own product line?

Flagship Toys is an e-commerce store. We're an online retailer of toys, books, movies, games, art, apparel, and home decor. We do not manufacture products or have our own private label at this time.

Does Flagship Toys have a referral program?

We do have a referral program. Flagship Toys' partners are able to earn a commission from referring new customers that purchase from our website. Registration is now open. Sign up here: https://flagshiptoys.com/blogs/be-an-affiliate/join

Does Flagship Toys have a loyalty program?

We do not have a loyalty program at this time. Subscribe to our newsletter for updates!